Delivery Policy

Effective Date: February 14, 2025

At GRABTOPIC (https://grabtopic.xyz/), we are committed to ensuring a smooth and efficient delivery process. This Delivery Policy outlines shipping methods, estimated delivery times, and other important details regarding order shipments.

1. Order Processing Time

✔ Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
✔ Custom & Personalized Orders: Special orders, such as customized beauty sets, may take an additional 5-7 business days for preparation.
✔ Order Confirmation: You will receive an order confirmation email immediately after placing your order. If you do not receive one, please contact us.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options based on your location and preference:

✔ International Shipping: Available in select regions. Import duties, taxes, and customs fees are the customer’s responsibility.
✔ Delivery times are approximate and may vary based on location, customs clearance, and carrier delays.

3. Shipping Costs

✔ Free Standard Shipping – Available on domestic orders over $100.
✔ Flat-Rate Shipping – Orders below $100 will incur a shipping fee based on the delivery location and method selected.
✔ Express & Overnight Shipping – Additional charges apply and are calculated at checkout.

4. Order Tracking

✔ Tracking Number: Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real-time.
✔ Delivery Status Updates: You can track your order directly on our website or through the shipping carrier’s website.
✔ Lost or Delayed Shipments: If your order is delayed beyond the estimated delivery time, please contact us for assistance.

5. Delivery Issues & Responsibilities

✔ Incorrect Shipping Information: Customers are responsible for providing accurate shipping details. If an incorrect address is given, GRABTOPIC is not responsible for lost packages.
✔ Missed Deliveries: If a package is undeliverable due to absence at the delivery address, customers must coordinate with the courier for redelivery or pickup.
✔ Damaged Packages: If your order arrives damaged, please contact GRABTOPIC within 48 hours with clear photos of the damaged package for resolution.

6. International Shipping

✔ Customs & Duties: Customers are responsible for any import duties, taxes, and customs clearance fees. These charges vary by country and are not included in the purchase price.
✔ Extended Delivery Times: International shipments may experience delays due to customs processing.

7. Cancellations & Modifications

✔ Modifications: Orders can be modified within 24 hours of purchase.
✔ Order Cancellations: Orders can be canceled within 24 hours for a full refund. Once an order has been processed and shipped, cancellations are no longer possible.

8. Contact Us

If you have any questions about your order delivery, our support team is ready to assist you.

📍 Address: 3984 Hilltop Drive, Kokomo, Indiana, United States
📞 Phone: 806-294-3371
📧 Email: contact@grabtopic.xyz
🌐 Website: https://grabtopic.xyz/

At GRABTOPIC, we are dedicated to delivering your beauty products quickly and securely. Thank you for choosing us! ✨